My role: UI UX designer Kikoya is a company which has to this day three main products: A Lending Origination Platform (LOP), Kikoya HUB, a marketplace for automotive credits, and a Credit Quote maker. First step for enhancing these products was to diagnose each of them. For this purpose, I reunited with Onboarding and Support stakeholders who revealed interesting data through in-depth interviews and some previous polls that were made